Privacy Policy

1. Introduction

Snapgo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Snapgo mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Profile information (profile picture, bio, preferences)
• Emergency contact information

2.2 Location Information

Our Service requires access to your location to provide ride-matching functionality. We collect:

• Real-time location data when the app is active
• Pickup and drop-off locations
• Route information for trip planning
• Location history for safety and verification purposes

2.3 Device Information

We automatically collect certain device information:

• Device type, model, and operating system
• Unique device identifiers
• IP address and network information
• App usage statistics and crash reports
• Camera and microphone access (for profile photos and voice features)

2.4 Usage Information

We collect information about how you use our Service:

• Trip history and preferences
• Search queries and filters
• Communication with other users
• Feedback and ratings
• App features used and interaction patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide ride-matching, payment processing, and communication features
• Safety and Security: To verify user identities, monitor trips, and provide emergency assistance
• Communication: To send trip updates, notifications, and respond to support requests
• Improvement: To analyze usage patterns and improve our Service
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

When you book or offer a ride, we share limited information with other users:

• Name and profile picture
• Pickup and drop-off locations
• Estimated arrival time
• Rating and verification status

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud storage and hosting
• Analytics and crash reporting
• Customer support
• Identity verification

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Location Controls: Manage location permissions in your device settings

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. Trip data is typically retained for 7 years for legal and safety purposes. You may request deletion of your account and associated data at any time.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may request information about our data collection practices and opt out of the sale of your personal information.

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes contract performance, legitimate interests, and consent where applicable.