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Frequently Asked Questions
Find answers to the most common questions about using Snapgo.
How do I create a Snapgo account?
Download the Snapgo app from the App Store or Google Play Store. Open the app and tap "Sign Up" to create your account using your phone number or email address. You'll need to verify your identity and add a profile picture to complete your account setup.
How does ride matching work?
Enter your pickup and drop-off locations in the app. Snapgo will automatically find nearby travelers heading in the same direction. You can view their profiles, ratings, and estimated arrival times before accepting a ride match.
How do I split the fare with other passengers?
Once you're matched with other travelers, the app will automatically calculate the total fare and split it equally among all passengers. You can pay your share using any of our accepted payment methods including UPI, cards, or digital wallets.
What safety features does Snapgo offer?
Snapgo includes multiple safety features: SOS button for emergency alerts, verified driver profiles, real-time trip tracking, and the ability to share your trip status with trusted contacts. All drivers undergo background verification before joining the platform.
Can I cancel a ride booking?
Yes, you can cancel your ride booking up to 30 minutes before the scheduled departure time without any cancellation fee. Cancellations made within 30 minutes may incur a small fee to compensate the driver for their time.
How do I report a safety concern?
If you experience any safety issues during your trip, immediately use the SOS button in the app or contact our 24/7 safety hotline. You can also report concerns through the app's support section, and our safety team will investigate promptly.
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